Refund and cancellation policy

Cancelling your plan

• You can cancel any time from your account settings, or by emailing [Support email] from the email address on your account.
• When you cancel, your UPI AutoPay or card mandate is stopped and you will not be charged again.
• You keep access and your remaining monthly credits until the end of the month you already paid for.

When you can get a refund

• Credit packs: if you ask within 7 days of buying a pack and haven't used any of its credits, we refund the full amount.
• First plan payment: if you ask within 7 days of your first payment and have used less than 10% of that month's credits, we refund the full amount.
• Charged by mistake: if you were charged twice, or charged after you cancelled, we refund the extra charge in full.
• Service not available: if the service was unavailable for more than 3 days in a row because of a problem on our side, we refund a share of that month's fee for the days lost.

When we can't refund

• Monthly renewals after the first month, once the new month has started.
• Credits that have already been used.
• Credit packs, once any of their credits have been used.

How refunds are paid

To ask for a refund, email [Support email] with your account email and the payment date. We reply within 2 working days. Approved refunds go back to the original payment method (UPI, card or bank account) and reach you within 5 to 7 working days, depending on your bank.

Contact

[Legal name as on PAN]
[Business address]
Email: [Support email]
Phone: [Support phone]